We recommend reconciling Stripe payouts using the Tock Transactions report, as Stripe payouts are based on the date of sale. From your Stripe Dashboard, click Balances → Payouts to see a list of past and upcoming payout deposits. Click on an individual payout from the list to see more details.
The "Summary" section will show the gross fees (Tock and credit card processing) deducted from the total payout. The “Transactions” section includes transaction dates, which you can set as the date filters in the Tock Transaction report.
Matching the Tock Transactions report to Stripe payouts
- Realized Date: Service date of reservation. You can sort the report by this column to identify payments that are related to past and future service dates.
- Payment Processor ID and Transaction ID: You can search these ids in Stripe to quickly find the related Stripe payment record
- Bank Payout ID and Date: You can search by this id or date in Stripe to quickly find the related Stripe payout record.
- Processing Fees & Tock Fee: These fees are also shown on each Transaction record in Stripe. Tock Fees will appear as “Application fees” in Stripe.
Payouts from Stripe are based on date of sale and are grouped by a few days at most. If you want to see what money is still owed, you can go to the Payments tab in Stripe, select all transactions, and the “Available On” column will show when that money is due to be paid out.