Pre-visit questions are first presented to guests at the end of the booking flow, after they’ve completed their purchase. They have the ability to answer the questions then, or choose to answer them at another time. If your guest does not respond at checkout, they are reminded in each email correspondence leading up to the reservation. The order of the follow-up emails are:

  • Confirmation email - sent immediately after the reservation is confirmed.
  • Question reminder email - sent prior to the reservation if a guest has not yet answered your questions, at a time configured in the dashboard.
  • Reservation reminder email - sent prior to the reservation, also at a time configured in the dashboard.

After your guest responds to the questions, they will not be reminded to complete the questions again and will not be able to edit their answers without contacting you directly. 

For steps to set up your Pre-visit Questions, here's a link to the article.

Setting up your questions

Questions are configured on a per-experience basis, under the Pre-visit questions heading. Here you can add new questions, edit existing questions, write introductory copy, and configure the timing of your question reminder email. 

Types of questions

Free-form text

Best for asking open-ended questions. You are able to provide a prompt that your guests can respond to in an open text-field.

“Is there anything else you’d like us to know before your visit?"

Single text field

Best used when you are looking for a single word response from your guest. Think of it like a “fill in the blank” question, which is shorter and more focused than a free-form text question.

“What city do you live in?” 

Radio button

Guests are prompted and given multiple options to choose from. 

“Is this your first time visiting us?” (Yes/No)
“Are you celebrating anything special?” (Birthday/Anniversary/Graduation/Other)


Guests are asked to select all options that apply from the provided list. With checkboxes, multiple selections are allowed. 

“If applicable, please select any dietary restrictions you have from the supported list below.” (Vegan, Vegetarian, Pescatarian)

Best practices for pre-visit questions

Keep it simple and be conscious of your guests' time

Try your best to avoid asking elaborate questions or questions that have the potential of confusing your guests. These will most likely result in fewer overall responses and discourage your guests from completing your questionnaire.

Limit the number of open-ended questions

Remember that by asking these questions, you are setting the expectation that you will read and respond accordingly. It is in your best interest to keep questions focused.

Ask one question at a time

Expecting guests to answer multiple questions with a single answer is tough - try breaking questions up so each inquiry can be answered individually.

Aim for 3-5 questions 

Asking any more than 3-5 questions tends to lead to question fatigue. Try your best to prioritize what you are asking of your guests.


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