Managing Tableside Payment

You now have a way to configure contactless ordering and payments. Here's how to initiate contactless tableside payments.

  1. The server enters ordered items into your POS as they normally would
  2. At the end of the meal, the server will enter the total amount from your POS into Tock
    • Navigate to Reservations, Service and then GuestsScreen_Shot_2020-06-08_at_10.59.56_AM.png
    • After you seat the guest, a modal will open where you can Manage the tableside orderScreen_Shot_2020-07-08_at_8.53.00_AM.png
      • Select Add custom charge and enter the total from your POS into TockScreen_Shot_2020-06-11_at_4.27.26_PM.png
      • Verify the receipt to make sure the total is correct
        • Tock will automatically subtract any pre-paid amountasdfsdf.png
      • After reviewing the total, select Settle up Screen_Shot_2020-06-11_at_4.08.17_PM.png
        • You can then determine how you want to settle the bill
          • Send a payment link to the guest via SMS - the guest will see the F&B Charge, Service, Total, less the Paid amount and they pay the delta   
          • Send a payment link to the guest via email - the guest will see the F&B Charge, Service, Total, less the Paid amount and they pay the delta 
          • Charge the guest's credit card on file - if there are multiple cards on file, you can select which one to charge
          • Charge a new credit card - you can add a new credit card and charge that card                           Screen_Shot_2020-07-08_at_9.10.17_AM.png
        • Upon payment, you will see the receipt in the party update to show the paid amount                                           Screen_Shot_2020-06-11_at_9.09.39_AM.png

 

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