Note: This article discusses a feature available on Dashboards using Availability Planning reservation management, which is not launched to all customers. Please contact hospitality@tockhq.com to learn more.
Drive sales at your business by capitalizing on your high-traffic days. With Tock, you can create unique offerings alongside your regular scheduled reservations.
Summary
To get started, please see the steps below:
Create an experience
- Visit Control Panel and select the Experiences tab
- Click the blue Add Experience button
- Select the type of reservation you'd like to create:
- Prepaid: a reservation to be paid for in full for an all-inclusive experience
- Deposit: a reservation requiring an upfront deposit payment
- Reservation: a standard free reservation requiring no deposit
- Enter a name, description, and price, taxes, service charge options, and campaign tag
- For holidays, utilize the Campaign Tag to highlight the experience for guests searching in Tock!
- Select Create Experience
- Click through each tab of the experience and make additional changes as needed
Create availability with a Special Day
Add a Special Day
Once your experience is created, you need to add availability via a Special Day.
- Navigate to Control Panel, and select Availability Planning
- Select Add Special Day
- Give your special day a Name
- Select the Date for your special day
- Select from the below options:
- Use Published Schedule allows you to use the existing schedule that falls on your special day as a template
- For example, if your special day falls on a Saturday, selecting this option will pull in Saturday's service(s) and floor plan
- Please note, you will need to have a currently published schedule to copy the configurations for your Special Day
- Create New Special Day allows you to create a floor plan and availability from scratch
- Use Published Schedule allows you to use the existing schedule that falls on your special day as a template
Update Floor Plan
Once you've configured your schedule Details, you will be prompted to: Continue to Floor Plan
Make any updates to your floor plan including:
- Add or remove tables
- Reorganize tables on your floor plan
- Change table capacities
- Edit the size and shape of tables
- Adjust table combinations
- Add new rooms to your floor plan
Adjust Table Availability
Once you’re finished updating the floor plan, select the blue button: Continue to Services
- Either add a new service or click on the original service
- Make any updates to your service:
- First and last reservation with equal the start and end time
- Click on the pencil next to Table Availability
- Apply the new experience to the appropriate tables
- Click on the pencil and with select all in the upper left corner or select the individual tables this experience will apply to
- Click Edit Selected Tables in the upper right hand corner
- Click Apply Experience to Selected Tables
- Select the appropriate Experience
- Repeat if you are using multiple experiences for different tables
- You can also use this screen to block individual tables or blocks of tables
- Click on the pencil and with select all in the upper left corner or select the individual tables this experience will apply to
- Click Edit Selected Tables in the upper right hand corner
- Click Block Selected Tables for Service
- Once you have made your edits click Done Editing and Save
- Apply the new experience to the appropriate tables
Edit Pacing & Turn Times
Once you’re finished adjusting your table availability, edit your pacing and turn times
- Click the pencil next to Pacing and update your pacing limits for the day
- Click the pencil next to Turn Times and update your turn times by party size
Publish your Special Day
- Click Continue to Review
- Review configurations
- Once you are ready, click Publish Special Day
- You can adjust your availability window in the Availability Tab to ensure guests are able to book the experience well in advance
- When you publish your schedule your new experience will be live for bookings on your business page
Start Selling!
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- Navigate to your ExploreTock page to view your holiday experience
- Post on social media and tag @exploretock so we can repost!
- Send your guests an email notifying them of your holiday offerings.
- Export your guest directory:
- Select the Guests tab at the top of your dashboard
- Select the Download icon in the top right corner
- Export your guest directory: