If experiencing a white screen, an endless loading wheel, or unresponsiveness when opening or managing your Tock dashboard, follow these troubleshooting steps.
Troubleshoot browsers
We recommend using Google Chrome to access the Tock Dashboard. If Tock isn’t working on Google Chrome, follow these troubleshooting steps:
Update your browser
Use the latest version of Chrome when accessing the Tock dashboard. If you’re not sure whether your browser is up-to-date, check Google’s documentation.
Clear your browser’s cache
Clearing cache forces your browser to check for the most up-to-date information from Tock, and load the Dashboard correctly. To clear your cache, visit Google’s documentation.
After clearing your cache, quit and reopen your browser.
Disable ad blockers
If using third-party ad blockers or similar browser extensions, disable them when using Tock. Tock uses JavaScript pop-up modals, so ad blockers may prevent Tock from working properly.
Troubleshoot the Tock Dashboard App
If using the Tock Dashboard app on an approved device, check the App Store for updates. If the app needs to be updated, click Update, then reopen your app after the update is finished installing.
If the app is up-to-date and still not working properly, close and reopen the app. Similar to clearing your browser’s cache, this resets the data within the app and downloads the most up-to-date data from the server.
We also recommend these troubleshooting steps for app concerns:
- Completely close and uninstall the Tock app, then reinstall. This forces any updates that may have been missed.
- Ensure your iPad has enough available storage. Devices with little storage can cause the app to lag or malfunction.
- Try the Tock Dashboard (dashboard.exploretock.com) on the mobile Google Chrome app. This version of the Dashboard works best on devices that are not found on the recommended device list, as the workload tends to be less extensive for the device itself.
Other troubleshooting
If you’re still experiencing concerns after trying the steps above, check for the following:
- Network speed concerns - We recommend at least 10 mbps of download speed for best results when using Tock. Run a speed test on your network. If it’s slower than expected, contact your internet service provider.
- Software updates on tablet or mobile devices - If using a tablet or mobile device, ensure the system software is up-to-date.
- Wifi firewalls - If you’re using Tock in a place likely to use firewalls in their network, such as government buildings, schools, or hotels, try accessing Tock from a different network. Contact your network administrator, and ask for exploretock.com to be unblocked in the firewall settings.
- Tock status page - The status page allows you to stay up-to-date during any interruptions Tock may experience.