Using chits is a useful feature and increases efficiency. Chits allows for notes and prepayments to be communicated easily and to ensure a seamless service for guests. In this article, Tock's supported printers and installation instructions are outlined.
Quick Links
Chit printers compatible with Apple devices
Chit printers compatible with other devices
Installing a chit printer on an iPad
Installing a Star Micronics WebPRNT printer on a non-iOS device
Supported Chit Printers
Select both a compatible chit printer and device and ensure that they are compatible together. Reference the following lists of compatible chit printers and connection type requirements.
Printers compatible to Apple iOS devices
These chit printers are only accessible when using Tock's iOS app on Apple devices.
- Epson TM-T88V - LAN, requires an ethernet cable to connect.
- Epson TM-T88VI -Ethernet (LAN) and Bluetooth.
- Epson TM-M30 Bluetooth - Must be a receipt printer and not a label printer. The Bluetooth version will connect to your iPad via Bluetooth. Bluetooth MUST be turned on before attempting to connect. Please note, the Epson TM-M30 printer models have been discontinued by the manufacturers. Existing models are still compatible for troubleshooting by Tock.
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Epson TM-M30 Ethernet - Must be a receipt printer and not a label printer. Please note, the Epson TM-M30 printer models have been discontinued by the manufacturers. Existing models are still compatible for troubleshooting by Tock.
- The Epson TM-M30II is a newer version and has not yet been tested by our team and therefore cannot offer support for this version.
- StarMicronics mc-Print2 and StarMicronics mc-Print3
- StarMicronics SP742- Ethernet (LAN), Bluetooth, or USB - impact printer ideal for kitchen environments.
- StarMicronics TSP142III Ethernet (LAN) - requires an ethernet cable to connect.
- StarMicronics TSP143III W Wi-Fi (WLAN) - requires a wifi connection to connect.
- StarMicronics TSP143III Bi Bluetooth - will connect via Bluetooth. Bluetooth MUST be turned on before attempting to connect.
- StarMicronics TSP143III U USB - requires connecting to the Tock Dashboard app through a USB connection to the iPad.
- StarMicronics TSP654II USB - requires connecting to the Tock Dashboard app through a USB connection to the iPad.
- Star Micronics TSP654II E3 Ethernet - requires an ethernet cable to connect.
- Star Micronics TSP654II Bi2 Bluetooth - will connect via bluetooth. Bluetooth MUST be turned on before attempting to connect.
Printers compatible to other devices (Chromebooks, PCs, Surface, etc.)
- StarMicronics TSP654IICLOUDPRNT Ethernet (LAN) - Must be CloudPRNT capable. LAN requires an ethernet cable to connect.
- StarMicronics mx-Print2 - Requires WebPRNT if using a non-iOS device.
- StarMicronics mc-Print3 Ethernet (LAN) - requires an ethernet cable to connect. Also requires WebPRNT if using a non-iOS device.
IOGEAR Ethernet/WIFI dongle - Use this for connectivity if a LAN port is not near the printer. Can be used with any printer in this list that requires a LAN connection.
Installing a chit printer on an iPad
To install a chit printer on an iPad:
- Connect the printer to the restaurant's network. Verify the type of connection supported from the list above. Follow the instructions for each connection type:
- Bluetooth printer: connect the printer to your device from the device’s Bluetooth menu.
- WiFi printer: connect the printer to your wireless network.
- Ethernet connected printer: connect the printer to an available ethernet port.
- From the Control Panel tab, click Settings, then click Printers.
- Click Add printer, then select the printer from the dropdown menu. If the printer doesn't appear, it's likely on a different network than the iPad.
- Name your printer, select the number of chits to print, then perform a test print.
- Click Add printer to finalize.
- Once the printer has been added, review additional customization options as follows:
- Select the types of chits to enable for printing.
- Select the add-ons to be printed.
- Select which information will be included.
- Note that guest and visit notes are always omitted from To-go chits.
Installing a Star Micronics WebPRNT printer on a non-iOS device
Follow the steps in this section to install a Star Micronics WebPRNT printer on a non-iOS device.
Step 1: Connect the printer
Obtain the IP address of the printer by pressing the feed button while turning the printer on. Once the printer’s IP address is obtained:
Type http://<your-printer-ip> in your Chrome Browser’s address bar.
Step 2: Assign a static IP to the printer
- Step 2-1: Go to System Access and login. User: root Password: public (This is the default password).
- Step 2-2: Select IP Parameters from the menu on the left.
- Step 2-3: Select the Static option, Enter your IP Address, subnet mask and gateway correctly and click Submit.
- Step 2-4: In the next screen, select Save or Submit and restart the printer.
Step 3: Enable WebPRNT
Step 4: Whitelist the printer IP in Chrome flags
- Step 4-1: Type chrome://flags into Chrome’s address bar.
- Step 4-2: From the Available tab, find the Insecure origins treated as secure option, and set to Enabled.
- Step 4-3: In the text box, enter the http://<your-printer-ip> address of the printer found in Step 1. Click outside the box and restart the browser to apply the settings.
Step 5: Configure the printer in Tock Dashboard
Log into the Tock Dashboard as an administrator. From the Control Panel tab, click Settings, then click Printers. Enter the printer’s IP address. Choose http from the dropdown. Name the printer something understandable like “Host stand.”
Try to print a test print to ensure everything is correct before saving.
Learn More
To learn more about Troubleshooting and Chit Printing FAQ, visit: