Using chits can be a useful feature for your team to become more efficient. Chits allow you to easily communicate notes and prepayments to ensure a seamless service for your guests. In this article, we'll list Tock's supported printers and installation instructions.

Quick Links 

Supported Chit Printers

Chit printers compatible with Apple devices 

Chit printers compatible with other devices

Installing a chit printer on an iPad

Installing a Star Micronics WebPRNT printer on a non-iOS device

Supported Chit Printers 

Ensure you are selecting a chit printer that is compatible with your device. Reference the following lists of compatible chit printers and connection type requirements.  

Printers compatible to Apple iOS devices

These chit printers are only accessible when using Tock's iOS app on Apple devices.

Printers compatible to other devices (Chromebooks, PCs, Surface, etc.)

IOGEAR Ethernet/WIFI dongle - Use this for connectivity if a LAN port is not near the printer. Can be used with any printer in this list that requires a LAN connection.

Note: Epson TM-U220 is no longer supported because the functionality does not work with automatic printing.

Installing a chit printer on an iPad

To install a chit printer on an iPad:

  1. Connect the printer to your network. Verify the type of connection supported from the list above. Follow the instructions for each connection type:
    • Bluetooth printer: connect the printer to your device from the device’s Bluetooth menu.
    • WiFi printer: connect the printer to your wireless network.
    • Ethernet connected printer: connect the printer to an available ethernet port.
  2. From the Control Panel tab, click Settings, then click Printers.
  3. Click Add printer, then select the printer from the dropdown menu. If your printer doesn't appear, it's likely on a different network than your iPad.
    • Name your printer, select the number of chits to print, then perform a test print.
  4. Click Add printer to finalize.                                                                 
  5. Once you add your printer, you'll see more customization options:
    • Select the types of chits you'd like to enable for printing.
    • Select the add-ons you'd like printed.
    • Select which information you'd like included.
    • Note that guest and visit notes are always omitted from To-go chits. 

Installing a Star Micronics WebPRNT printer on a non-iOS device

Follow the steps in this section to install a Star Micronics WebPRNT printer on a non-iOS device.

Step 1: Connect the printer

Obtain the IP address of the printer by pressing the feed button while turning the printer on. Once you get the printer’s IP address:

Type http://<your-printer-ip> in your Chrome Browser’s address bar.

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Step 2: Assign a static IP to the printer

  • Step 2-1: Go to System Access and login. User: root Password: public (This is the default password).
  • Step 2-2: Select IP Parameters from the menu on the left. 
  • Step 2-3: Select the Static option, Enter your IP Address, subnet mask and gateway correctly and click Submit.
  • Step 2-4: In the next screen, select Save or Submit and restart the printer.

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Step 3: Enable WebPRNT

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Step 4: Whitelist the printer IP in Chrome flags

  • Step 4-1:  Type chrome://flags into Chrome’s address bar.
  • Step 4-2: From the Available tab, find the Insecure origins treated as secure option, and set to Enabled.
  • Step 4-3: In the text box, enter the http://<your-printer-ip> address of the printer found in Step 1. Click outside the box and restart the browser to apply the settings.

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Step 5: Configure the printer in Tock Dashboard

Ensure you're logged into your Dashboard as an administrator. From the Control Panel tab, click Settings, then click Printers. Enter the printer’s IP address. Ensure you choose http from the dropdown. Name the printer something understandable like “Host stand.” 

Try to print a test print to ensure everything is correct before saving.

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Learn More 

To learn more about Troubleshooting and Chit Printing FAQ, visit:

 

 

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