Setting Up a Delivery (Fulfilled by DoorDash)

Tock integrates with 3rd party service DoorDash to provide delivery to your customers at no cost to you.

• Guests pay a base $7.00 USD for delivery within a 5-mile radius plus $1.00 per mile for each additional mile up to 8-miles total. ^1,2,3
• No contract or setup fee.
• Your business pays nothing.
• Seamless integration (API) between Tock and DoorDash.

¹ Pricing: Manhattan ($5.75), California ($9 base), Canada ($8.50 CAD + applicable provincial taxes). 20% Gratuity added as default for driver. ² Radius: 8 miles, except San Francisco (3 miles), Manhattan (2 miles), Brooklyn, Queens, Jersey City, Bronx (2.5 miles).³ Businesses in Seattle, WA are not eligible to utilize third party delivery fulfillment (DoorDash and UberEats).

Creating a Delivery Experience (fulfilled by DoorDash)

To create a delivery experience fulfilled by Doordash:

1. From the  Control Panel tab, click To Go.
2. Click Add new experience in the top-right.
3. In the Reservation type section, select Pre-paid delivery. 
4. In the How will you handle this delivery? section, select Use the DoorDash delivery network. You'll be prompted to accept terms of agreement when selecting this option.
5. Name your offering, select the Services it will be available, and identify the order type (A la carte, Pre-fixe or Package).
6. Configure your To Go inventory as you normally would. Visit Setting Up To Go Inventory to learn more. 
7. To update an existing experience to DoorDash delivery, click the 3 horizontal dots and duplicate the offering. Once duplicated, follow the steps above to use the DoorDash delivery network.

Setting prep time for delivery

Identify the amount of time it'll take your kitchen staff to prepare an order, and calculate this into your cutoff time.

1. From the Control Panel tab, click To Go.
2. Click on your To Go offering, then click General Information.
3. Scroll down to Customize availability.
4. Set your Experience availability cutoff.

Managing Delivery orders (fulfilled by DoorDash)

To access delivery orders:

1. From the Reservations tab, click Timeline or Service.
2. Click the Orders. Once a guest places a delivery order, it'll be listed alongside your pickup orders, labeled as DoorDash Delivery.

Statuses

Each DoorDash Delivery order will automatically update in Tock with the following statuses:

• Driver Assigned - DoorDash has assigned a delivery driver to the order.
• Driver En Route - the DoorDash delivery driver is on the way to your business.
• Driver Arrived - the DoorDash delivery driver has arrived at your business and is ready to pick up the delivery order. The driver will provide  the name and order number when picking up the order.
• Out for Delivery - the DoorDash delivery driver has picked up the order and is en route to the diner.
• Completed - the DoorDash delivery driver has delivered the order to the diner.
• Cancelled - the delivery order has been cancelled.
• No Show - the diner was not home to receive the delivery order.

Tracking

There's a section for orders that are Out for Delivery, so you can easily track orders on their way to your diners. Click Track on each delivery order to see where it is in the delivery process. This will open up a tracking screen.

Learn More

For more information on DoorDash delivery, view this FAQ.