Concierge Program

Tock's Concierge Program allows hotel concierges, winery sales representatives, and more to book reservations on behalf of your guests. 

Setting up concierge access 

To set up concierge access:

1. Contact our team using the support form linked in our Guest Help Center.
2. Once your request is received, we’ll send you an email invitation.
3. Click Accept Invite.
4. Click Log In using your email and password. 
   • If you have not created a password, click Forgot Password and follow the steps to create one. 
5. After logging in, click your profile image in the top-right.
6. Click Concierge Portal. Tock Partners will display after you have successfully completed the process.

Booking a reservation as a concierge

If you’re a concierge, follow these steps to book reservations on behalf of your guests:

1. Go to ExploreTock.com.
2. Search for the reservation and click the time you would like to book.
3. Click Book as a concierge.
4. Add the guest's contact information.
   
5. Choose an option for payment:
   • Pay and complete the booking now: add payment information on guest's behalf.
     • Confirmation email will be sent to you.
   • Allow the guest to pay and complete the booking from an email invitation: hold reservation and allow the guest to add payment information from an email link.
     • You must agree to the Concierge Terms before the email is sent to the guest 
     • Confirmation email will be sent to the guest. The reservation will be held for 3 hours

Communicating the Cancellation Policy 

When booking as a concierge, please ensure the guest understands the business's unique experience-specific cancellation policy. Tock's default cancellation policy for free and standard reservations cannot be changed. Policies for prepaid or deposit-based experiences can be adjusted by the business. 

This is the default policy:

• All sales are final and non-refundable.
• You can always transfer your reservation to another person.

Need assistance? 

If you have questions about an upcoming reservation, please contact the business at the contact information included in the reservation confirmation email. Please note that Tock cannot manage reservations on behalf of our business partners. 

If you have technical issues or questions about your Tock profile, please contact Tock by completing this form.