Configuring Guest Modification Policies

Tock offers configurations to let your guests manage their own reservations. These can be set at the global level or overridden at the Experience level.

Updating Business Default Modification Policies

To update business default modification policies:

1. From the Control Panel tab, click Settings. 
2. Click Policies. 
3. Configure the policy option, modification window, and messaging for each offering type.

Deposit and Prepaid Reservations Policies

Deposit and prepaid reservations can be transferred. Tock offers the following policy options for Blueprint or Availability Planning dashboards:

Blueprint

• Guests cannot cancel through Tock.
• Guests can cancel through Tock.

Availability Planning

• Guests can transfer through Tock.
• Guests can cancel through Tock.
• Guests can reschedule through Tock.

Recommended Uses

Set a window of time prior to the guest’s reservation to allow them to modify their reservation.

• Guests can only reschedule within the same Experience. They cannot change Experiences.
• Cancellations before the modification window are automatically issued refunds for paid reservations.
• Before setting modification windows, head to Control Panel → Availability to check your availability window. We recommend having a modification window at least as long as the availability window to be sure cancellations can be completed.
• If using variable pricing within an Experience, we don't recommend enabling reschedules. A reschedule always respects the price that was purchased.

Cancellation policy for Event Reservations

Events reservations cannot be rescheduled by the guest, but can be transferred. Tock offers the following event cancelation policies:

• Guests cannot cancel through Tock.
• Guests can cancel through Tock.

Cancellation policy for Tock To Go

To Go offerings cannot be modified or canceled by the guest. Customize the policy communication message as needed.

Cancellation policy for Free Reservations

Free reservations can be rescheduled and are always cancelable by the guest. Free reservations cannot be transferred, and policy communication messages cannot be customized.

Customizing Modification Policies per Offering

To modify policies per Experience:

1. From the Control Panel tab, click Experiences, To Go, or Events.
2. Click your offering. 
3. Click Pricing and Policy (Experiences) or Policies (To Go or Events).
4. Uncheck Use the default cancellation policy.
5. Select your policy overrides.
6. Click Save. 

These settings will only apply to this offering.