Integrating with Micros Simphony & 3700 POS: Overview

Tock offers a real-time, two-way integration with the Micros Simphony and 3700 POS systems. Benefits include:

Streamlined Service

• The Tock party status automatically updates to “Appetizer,” “Entree,” or “Dessert” when mapped category menu items are fired from a POS check. 
• The Tock party status changes to “Paid” when the associated POS check is closed, helping hosts anticipate upcoming table availability. 
• A POS check with the guest name, party size, table, and server name automatically opens when you seat a reservation or walk-in party in Tock. Optional

Guest Order Data

POS check data is automatically pulled into Tock, displaying what’s been ordered in real-time.

• Easily find the POS check details for past guest visits, including:
  • POS check number
  • Table
  • Server name
  • Party size
  • Ordered items
  • Check total
• Guest spend data is pulled into Tock, and is available on the guest profile, within the guest directory, and the Tock API, including:
  • Total spend
  • Average spend per visit
  • Spend last year

Automated Prepayments

• Any payments already made on Tock will push to the auto-opened POS check as a lump sum payment credit. Optional

Reporting Reconciliation

• Tock payments pushed to Micros are visible as part of POS reporting. Optional

Video walkthrough

Watch the following videos for help getting setup with a Micros POS integration.

Simphony:

3700:

Learn More

To get started, view the following articles:  

• POS Integration Setup and Configuration
• Automated Party Status Updates
• Front of House Operations Guide