Toast Front of House Operations Guide

Once a guest is seated in Tock, and an associated check has been created, that action cannot be undone. As a best practice we recommend the following order of operations: 

1. Greet and physically seat your guests (allowing them an opportunity to request table changes).
2. Seat the party in Tock, which will automatically open a check in Toast, ready for the server. Note: Servers must be assigned to tables in Tock prior to seating in order to open under the correct server in Toast.

See what this flow should look like by viewing the recording available in this Overview article.

 

Throughout the meal, check Tock for real-time details of what each table in the dining room has ordered:

1. Click on a reservation in your Guest list, then click the diagonal arrows next to the guest's name.
2. Select the Check tab to see all items ordered.
3. Once the check is paid in Toast, the table status in Tock will automatically update to “Paid” or “Finished,” based on the settings in your Tock Dashboard.

Server Actions

When a guest is seated at a table, a Toast check with the following information will open automatically: 

• Guest Name
• Party Size
• Table Number
• Server Name
• Prepayment applied as tender

You can treat the open check normally, but note that the Tock prepayment has already been applied. You’ll need to ring in and collect payment for items ordered on-site. If menu items were pre-ordered and paid for in Tock, you’ll also need to manually ring those items into the Toast check in order to fire the order to your bar/kitchen. This will allow you to have the cost accounted for, and canceled out by the Tock prepayment automatically applied to the check.

Note: Checks in Toast will close if the Tock prepayment exactly equals the amount rung in manually. You will have to reopen the check to add additional items:

In-Service Tips

A check was manually created in Toast, but then the party was seated in Tock creating a duplicate check

Servers should wait for the auto-opened check to appear in Toast before they start ringing in items for the party.

We sat the party in Tock, creating a Toast check, but then the party moved to a different table and the Toast check table number is now incorrect

Once the table is sat in Tock, unseating and reseating, or moving to a different table, will not result in a new Toast check. Instead, the original auto-created Toast check will need to be modified directly in Toast.

I see multiple checks open on a table, why is this happening?

Ensure you fully close out a Toast check before seating a new party at the same table in Tock. This prevents multiple checks from being assigned to a single table.

Tock checks are opening under a “Bar” or “To Go” server in Toast

Assign servers to Tock tables before seating, as the auto-created check relies on this assignment when opening the Toast check. If no server was assigned to the check, it will open in Toast under whatever your Toast default server is set to.

“Ready in XX minutes” is displaying on Tock checks

This text won't appear on printed Toast checks. If you don’t offer takeout via Toast online orders, you can remove this text by updating your Toast quote time strategy to 0 minutes for takeout orders.

There’s a Toast pop-up notification every time a party is seated in Tock

Turn off notifications for “New online orders” in your Toast settings.

Items added to auto-created Toast checks aren’t firing to the bar/kitchen

Update your Toast online ordering settings.

Support

Need further assistance? Click Help in the top-right of your Tock Dashboard to contact our Support team.