RedChirp provides text messaging functionality for wineries and restaurants. Message options include:
- Automated reservation reminders and follow ups
- Text guests individually or in bulk
- Request secure payment information
- Allow guests to text the business via web chat
- Automate text messages about shipments, orders, within email journeys, and more
Setup
Initial Connection
To connect your RedChirp system to your Tock account, email integrate@tockhq.com requesting the integration be connected. This email should be sent from an Account Owner.
Within 48-72 business hours, RedChirp will reach out with an update on the connection status.
No additional configuration is required on Tock.
FAQ
Do guests that book reservations on Tock opt-in to text messaging via RedChirp?
No, Redchirp consent is independent from any SMS opt-in that occurs on Tock and must be acquired separately.
How does the integration work?
RedChirp receives real-time Tock guest and reservation information, which is populated within RedChirp, allowing automation of text messaging functionality within RedChirp.
Please note that opt-in preferences are not included in the reservation information that is shared with RedChirp.
How does this work with Tock provided text messaging?
RedChirp text messaging is totally separate from any Tock provided text messaging. You must have an active RedChirp account to utilize this integration.
Learn more about Tock provided text messaging here.
How can I learn more about the RedChirp integration?
Visit https://redchirp.com/redchirp-tock-integration/.
Who can assist me with additional questions/support on this integration?
Use the web chat feature available on https://redchirp.com/redchirp-tock-integration/, or text RedChirp directly at 602-899-1365 for assistance.