Note: This article discusses a feature not launched to all customers. Please contact hospitality@tockhq.com to learn more.
Allow guests to join your waitlist online, before they arrive at your business. Guests can only join the online walk-in waitlist today, and not for dates in the future.
Enabling the online walk-in waitlist
To enable the online walk-in waitlist:
- From the Reservations tab, click Timeline or Service.
- From the Guests sub-tab, click the walk-in icon in the bottom-left.
- Click the configuration icon to enable or disable the online walk-in waitlist.
Note: You’ll need to manually turn off the online walk-in waitlist function during closed hours.
The walk-in waitlist will always appear online if this feature is enabled. For example, if you disable the online walk-in waitlist today, but want to enable it tomorrow for service, you'll need to update the settings tomorrow to be enabled.
Viewing walk-in waitlist requests
Guests that add themselves to the online walk-in waitlist will appear in your walk-ins list as Walk-in (online).
Click into a walk-in request to see when the guest added themselves to the waitlist.